Return & Exchange Policy
**Refund & Exchange Policy for Mobile Accessories**
At S K TELECOM BROTHERS GROUP, we strive to provide the best quality mobile accessories to our valued customers. We want you to be completely satisfied with your purchase. However, we understand that sometimes issues may arise. Therefore, we have designed the following refund and exchange policy to ensure a seamless and satisfactory shopping experience:
**1. Eligibility for Refund & Exchange:**
- Refund and exchange requests will only be accepted within 3 days from the date of purchase.
- The item must be in its original condition, undamaged, and in its original packaging.
- Proof of purchase, such as the original receipt or order confirmation, must be provided.
**2. Valid Reasons for Refund & Exchange:**
We accept refund and exchange requests for the following reasons:
- Defective Product: If the mobile accessory is not functioning properly or has manufacturing defects.
- Wrong Item Received: If you receive an item different from what you ordered.
**3. Non-Eligible Items for Refund & Exchange:**
The following items are not eligible for refund or exchange:
- Products damaged due to improper use, negligence, or accidents.
- Products with visible signs of wear and tear or damage caused by the customer.
**4. Refund Process:**
- Once your refund request is approved, we will process the refund to your original payment method within 7 business days.
- Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
**5. Exchange Process:**
- If you wish to exchange the product for the same item or a different one of equal value, please contact our customer support team to initiate the exchange process.
- The exchanged product will be shipped after we receive the original item and inspect it for eligibility.
**6. Return Shipping:**
- For approved refunds and exchanges, the customer is responsible for the return shipping costs, unless the return is due to a mistake on our part (e.g., wrong item shipped).
**7. How to Request a Refund or Exchange:**
- To request a refund or exchange, please contact our customer support team at helpdesk.skbg@gmail.com or 8282824911.
- Provide the order details, reason for the refund/exchange, and any relevant information or pictures related to the issue.
**8. Customer Satisfaction:**
- We take customer satisfaction seriously and aim to resolve any issues promptly and professionally.
- If you have any concerns or questions regarding our refund and exchange policy, please feel free to reach out to our customer support team.
**9. Policy Updates:**
- Our refund and exchange policy may be subject to change without prior notice. Any updates will be posted on our website and will be effective from the date of posting.
Thank you for choosing S K TELECOM BROTHERS GROUP. We are committed to providing exceptional products and service to our customers, and we appreciate your trust in us. If you have any questions or need assistance, please do not hesitate to contact us.
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